Good Questions

Before You Ask.

When will my first Paper Hearts envelope arrive?

Paper Hearts is mailed once a month. Orders placed by the 15th will receive that month’s envelope. If you join after the 15th, you’ll be added to the following month’s mailing.

Every envelope is packed, stamped, and sent the old-fashioned way — so give your happy mail a little time to find you.

Is there tracking?

Nope! Paper Hearts travels by good old-fashioned snail mail, which means there’s no tracking number to obsessively refresh. Consider the mystery part of the fun. Keep an eye on your mailbox — something good is coming.

What if my envelope doesn’t arrive?

Snail mail occasionally takes the scenic route. If it’s been a few weeks and your Paper Hearts envelope still hasn’t found its way to you, reach out and we’ll figure it out together.

Can I cancel my subscription?

Of course. Paper Hearts is meant to be something you look forward to, never something you feel stuck with. You can cancel anytime before your next billing date to avoid being charged for the following month.

Can I send Paper Hearts as a gift?

Please do! Paper Hearts makes a very cute little surprise for a friend, sister, mom, long-distance bestie, or anyone whose mailbox could use a little more love. Just use their mailing address when ordering.

What comes inside each envelope?

That’s part of the surprise. ♡ Every month is built around a new theme and filled with a thoughtful mix of paper goods, little keepsakes, things to read, things to do, and things you might want to pin to your fridge forever.

No two months are exactly alike — and we like it that way.

Do I know the theme before it arrives?

You might get a few hints, but we try not to give everything away. Half the magic of Paper Hearts is opening your mailbox without knowing exactly what’s waiting inside.

How much is Paper Hearts?

Paper Hearts is $9/month, including a brand-new envelope of happy mail each month. No long-term commitment. Cancel whenever you need to.

Where does Paper Hearts ship?

For now, Paper Hearts is making its way through mailboxes across the United States. We hope to send our little envelopes farther someday.

Is everything really made by you?

Yes! Paper Hearts is dreamed up, designed, written, assembled, and packed with lots of love each month. It’s intentionally small-batch, a little imperfect, and very human... Exactly how snail mail should be.